1. Introduction
N-Connection (Pvt) Ltd ("N-Connection," "we," "us," or "our") is committed to protecting the privacy and personal data of our clients. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at nconnection.net or engage our travel services.
2. Information We Collect
We may collect the following categories of personal information in the course of providing our services:
Personal Identification
- Full name, date of birth, nationality
- Passport number and expiry date
- National identity card number
- Photographs (as required for visa applications)
Contact Information
- Email address, phone number
- Residential and business address
Travel & Booking Details
- Travel itineraries, flight and cruise preferences
- Frequent flyer and loyalty program numbers
- Dietary, medical, and accessibility requirements
- Travel insurance details
Payment Information
- Billing details necessary for processing payments (processed through secure, PCI-compliant third-party payment providers)
Website Usage
- Browser type, IP address, pages visited, and interaction data collected via cookies and analytics tools
3. How We Use Your Information
We use your personal information to:
- Process and manage travel bookings including flights, cruises, hotels, and visa applications
- Communicate with you regarding itineraries, confirmations, and travel updates
- Provide customer support and respond to inquiries
- Fulfill IATA and regulatory obligations related to airline and travel bookings
- Process payments and manage installment plan agreements
- Send relevant travel offers and updates (only with your consent)
- Improve our website and service quality
4. Sharing Your Information
We share personal information only when necessary to deliver our services:
- Airlines & Cruise Lines: Passenger details as required for ticketing and boarding
- Hotels & Accommodation Providers: Guest information for reservations
- Embassies & Visa Authorities: Passport and personal details for visa processing
- Insurance Providers: Traveler details for policy issuance
- Payment Processors: Billing information for secure transaction processing
- Regulatory Bodies: As required by Sri Lankan law or IATA regulations
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure, encrypted communication channels (SSL/TLS)
- Access controls limiting data access to authorized personnel only
- Secure storage of physical and digital records
- Regular review of data handling practices and security protocols
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are typically retained for a minimum of 7 years in accordance with IATA and Sri Lankan regulatory requirements.
7. Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage statistics. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
8. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data where it is no longer required (subject to legal retention obligations)
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at info@nconnection.net.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., cruise line portals, airline sites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent. Where travel bookings include minors, the responsible adult provides their information on their behalf.
11. Changes to This Policy
N-Connection reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
For any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:
- Email: info@nconnection.net
- Phone: +94 77 172 5791
- Company: N-Connection (Pvt) Ltd, Colombo, Sri Lanka
